Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at

General Questions

YES! You can sell a service, a good, a digital good... A sea of possibility !

You can also sell e-books and other digital goods, just select the "digital product" option when adding a new product to your store. We also offer booking services that integrates with google calendar, so your customers can easily book a service such as a class or massage and pay through our website.

At the PoP, we make payment easier. Payment can be made by credit card or debit card or by an electronic payment method of your choice. You can see all the options on the footer part of the website. Oh and, we accept cryptocurrencies ! 😎

Once the customer places an order, you will automatically receive an email with the order details. You then need to log into your vendor portal, where you will be able to approve the sale and start preparing your order (from the orders menu).

Once the order has been shipped you can then mark the order as fulfilled (in the orders menu) please remember to add the shipping tracking number on the right hand side of the order information page (if any). We will then process the order payment into your chosen payment method (profile > payment details) and you should receive payments in your nominated account within 3-14 days.

Sellers Questions

Whether you already have an online store or have just opened your business, PoP Marketplace can help your businesses increase sales and reach new customers by creating your online store and through our Marketing channels. You can import your products from your existing online store into our marketplace, or easily create your FREE online shop through your online vendor portal. There is no need to pay for expensive website hosting or payment gateways, we do it all for you. The benefits of selling on PoP Marketplace are endless! 

Anyone that creates or sells friendly, healthy and quality products/ services can create a store and sell on PoP Marketplace. We do require that all products are: not tested on animals, be environmentally friendly, certified with the right proofs it it applies. We require that sellers have a company registered and a logo for their Seller Page. We will proceed to a basic due diligence to make sure the representative of the company is able to sell, and make sure is competent to distribute the services or products.

If you do not have a company registered yet and no logo, no worries. We can make that for you! 

Through your vendor portal . Once you log into your vendor portal, you can access your account information, add shop information, add products, see inventory, manage orders, manage payments and lots more!


If a customer has a problem with their order, or if they change their mind about a purchase, they may ask for a refund. You will then have 3 business days to reply before PoP Marketplace must step in to find a solution. If an item went missing and never arrived, you need to either provide additional tracking details or offer a resolution, such as a replacement or a refund. If the buyer received their item but it’s faulty, damaged, or doesn’t match the listing description, you need to work with them to resolve their issue. If they changed their mind, how you can respond depends on your return policy. Make sure you specify the time period in which you accept returns in your policy section, and who pays for the return postage.


You will need to be clear and thorough about the terms of the transaction. Include any taxes or other applicable fees, shipping and handling information, and your return policy. Being honest about these terms helps build trust and avoids problems or disputes, thus providing a positive buying experience for your customers.

Signing up is easy! ⭐

Just CLICK HERE and you will be redirected to our application form. Once the application is submitted, a PoP Marketplace team member will review your application within 48 hours. Once your application is approved, you will be able to access your vendor portal and start creating your shop! 😻

Just log into your VENDOR PORTAL then go to PRODUCTS > PRODUCTS LISTING and click on the +Add Product button. To add physical products just click on the "Normal Product"option, if you need to add digital products, click on the "Digital Product" option.